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  #21 (permalink)  
Old August 25, 2010, 03:39 PM
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Quote:
Originally Posted by Raikkonen View Post
I purchased a new, retail box, BFG GTX 260 from NCIX a few years back and when I opened it, it had clearly been used, the anti-static bag had been opened and another sticker applied to close it again. Not to mention the card itself was it rough shape, the fanside plastic was all scuffed. I simply took it back to NCIX and told them to look it over and tell me if they thought it was a new product; they apologized and replaced it with a new one right there on the spot.
Actually it was very typical for BFG to double test everything and reseal every card. I can attest to the fact that there was often two stickers - one broken - on the packaging. On the second yellow sticker it usually said "this product has been tested twice for quality assurance" I'm quite surprised that NCIX swapped it, or that the new one didn't display the same thing.
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  #22 (permalink)  
Old August 25, 2010, 04:04 PM
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I think they did it because the card itself looked very scuffed up; the plastic cover over the fan/heatsink looked like someone took sandpaper to it.
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  #23 (permalink)  
Old August 25, 2010, 04:18 PM
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I guarantee it wasn't NCIX unless there were THREE stickers.

BFG always applied (now past tense since BFG is gone...) two stickers. I've seen EVGA do it on some products too, but I'm not sure if it's all of them...
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For faster (and official) NCIX service please contact our customer care team at www.NCIX.com (Canada) or www.NCIXUS.com (USA)

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  #24 (permalink)  
Old August 25, 2010, 07:03 PM
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I meant NCIX replaced it because they saw the scuffing, not that they scuffed it :)
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  #25 (permalink)  
Old August 26, 2010, 11:48 AM
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Quote:
Originally Posted by Linus View Post
There are a couple of things I need to address in this thread:

1. No one here is going through and cherry picking CPUs. I can 100% guarantee that.

2. I've also gone through our RMA records and I can tell you for a fact that the one delivered to you is not one that has been returned by another customer.

3. Like FiXT I've handled hundreds of CPUs, and I've seen brand new sealed retail chips that clearly have scuff marks on the top from being tested. I've also seen (never thick residue mind you) grease marks in the shape of a circle normally where the IHS is discoloured from the compound that was used in testing. My guess is that the reason it's square with your chip is that it was used with the new Intel Extreme Edition stock heatsink for testing, which has a square contact patch.

4. All of that aside, if you're dissatisfied with your purchase, I know our RMA team will go to great lengths to get you taken care of and it looks like they're stepping up here and arranging the exchange for you. We really appreciate your patience and your business at NCIX. You can feel free to PM me if you have any other questions.

PS: The Core i7 980X Extreme Edition I've used for Tech Tips is an engineering sample, so no, it wasn't used by me either :p
What do you do with your unboxed products? Sell them as new, keep them, make them samples, or sell them as open box products? Because in one of your unboxings, I heard you say something about covering up some code because someone is going to be buying the product.
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  #26 (permalink)  
Old August 27, 2010, 09:00 PM
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I think Linus has cleared this up quite well.......between him and Brad (DC)...all bases covered.....btw...sure hope you used Pricebot.ca for that 980X .....

This maybe my next "upgrade" in the next few weeks....along with the AX 1.2 kW....
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  #27 (permalink)  
Old August 29, 2010, 11:53 AM
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Quote:
Originally Posted by Kommie986 View Post
What do you do with your unboxed products? Sell them as new, keep them, make them samples, or sell them as open box products? Because in one of your unboxings, I heard you say something about covering up some code because someone is going to be buying the product.
They sell them as open box product, you can see those for sale randomly when browsing through the site.
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  #28 (permalink)  
Old August 30, 2010, 11:30 PM
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Where do the items on the NCIX ebay store come from? Returns, refurbs, instore demo's???
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  #29 (permalink)  
Old August 30, 2010, 11:41 PM
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Quote:
Originally Posted by Raikkonen View Post
Where do the items on the NCIX ebay store come from? Returns, refurbs, instore demo's???
Open Box. I think it even states that somewhere in their auctions.
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