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Old April 19, 2012, 12:24 PM
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Hey Linus,

I saw you got a res from an RMA with FrozenQ. I was wondering how you contacted them. I bought a FrozenQ bay Res 4 months ago that came with a leak as one of mounting screw holes had been drilled too deep and I've not been able to get any response from their RMA. I got a promise from one of the founders that I could RMA, but still no other communication.

Any secret to getting through to FrozenQ and actually getting a replacement product?
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Old April 19, 2012, 01:31 PM
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You are probably SOL if you have not had a response from them in that long. I would say go with Mr. Dazmode for your next watercooling adventure. At least he will give a response when you email him.
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Old April 19, 2012, 09:12 PM
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It was from Dazmode, but RMAing to Dazmode means he has to RMA back to frozenQ. I'd just cut out the middle man.
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Old April 19, 2012, 10:58 PM
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Now you know why many avoid FrozenQ. Keep pestering them is about all you can do.
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