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Alpine July 30, 2013 11:09 AM

Shopstar.ca
 
Since when HWC use this place as a store ?

I buy a hat from them 2 weeks ago and since then, no news, no updates. I have contacted them yesterday and i have a big silence in return

enaberif July 30, 2013 11:36 AM

Contact Us
Shopstar Network Inc.
Tel: 604-800-3680 / 604-288-8043

NEW Toll Free: 1-877-624-9891
Toll Free: 1-888-407-7870

Fax: 604-278-8664

E-mail Support: Customer.care@shopstar.ca

Web Order Pick up:
Unit 130 - 4620 Viking Way
Richmond, BC V6V 2L5 View Map

Another off spin to the NCIX subsidiary?

ilya July 30, 2013 11:45 AM

Quote:

Originally Posted by enaberif (Post 722299)
Another off spin to the NCIX subsidiary?

Yup, and horrific to deal with.

The numbers they provide all get redirected to their retail store and they can't do anything or check the status of your order. The last time I ordered something from them it took 2 months of non stop phone calls to get most of my order shipped. I just gave up on the rest of the order. They're insanely disorganized and essentially inherit all the retail system flaws NCIX has without any of the good points.

Alpine July 30, 2013 01:14 PM

Enaberif: I have already contacted them, phone and mail. NO ANSWERS.

ilya: i take that as a advice.


I think im gonna contact NCIX directly to see if they can do something.

Alpine July 30, 2013 05:36 PM

Ahahahah so nice. I have send them like3 or 4 mail back a back and they have answer all!!! :rofl:


Anyway, first time and last time buy

Cptn Vortex July 31, 2013 09:50 AM

I've been to their retail store once or twice in Richmond, it is definitely just a 1-2 man show. I wouldnt order online from them, best bet is talking with someone on the phone to place an order or going there directly, get to know the guys lol. I think Sanny was the fellow that has helped me from time to time. At least they are very nice and pleasant guys to deal with in person.

ipaine October 5, 2013 10:27 AM

Quote:

Originally Posted by Alpine (Post 722356)
Ahahahah so nice. I have send them like3 or 4 mail back a back and they have answer all!!! :rofl:


Anyway, first time and last time buy


Did you ever get the hat? I would love to get one but this thread has me wondering about the store.

clshades October 5, 2013 02:33 PM

so these are the guys you deal with when buying HWC gear? This needs to be fixed asap me thinks...

KaptCrunch October 5, 2013 05:03 PM

who's call the kettle...........Pepper
 
Quote:

Originally Posted by clshades (Post 733420)
so these are the guys you deal with when buying HWC gear? This needs to be fixed asap me thinks...

look in the mirror faceless secretary

shills/trolls are on internet

buyer beware

Soullessone21 October 5, 2013 06:09 PM

Quote:

Originally Posted by KaptCrunch (Post 733434)
look in the mirror faceless secretary

shills/trolls are on internet

buyer beware

Wow there's a A-hole post if I ever read one... take it there's some BS I missed between you two :S


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