EVGA’s Warranty, Step-Up & More
EVGA’s Warranty, Step-Up and More
Many of us know EVGA by name since their cards are usually some of the best priced on the market. Other than that, there are several things which EVGA has done to try to differentiate their business model from that of their competition. Not only do they have an excellent support forum and an open, friendly staff but it also seems like they have a love for their products you just can’t find many other places. Passion for one’s products goes a long way in this industry but without a good backbone of customer support, it would all be for nothing. Let’s take a look at what EVGA has to offer the customer AFTER they buy the product.
Every consumer wants piece of mind when it comes to buying a new computer component especially when that component costs you over $400. In order to protect your investment, EVGA offers their customers a lifetime warranty program which is in effect from the day you register the card until…well…the end of time. The only caveat is that you must register your card within 30 days of purchase or you will only be eligible for their new 1+1 warranty. So as long as you don’t get lazy or forget, consider yourself covered even if you remove the heatsink. The only thing that this warranty doesn’t cover is physical damage done to your card. For more information about the lifetime warranty you can go here: EVGA | Product Warranty
Even if you forget to register your card within the 30 days necessary to receive the lifetime warranty, EVGA still offers you a 1 year warranty.
While some competitors like BFG used to offer trade-up programs as well, EVGA will always be known for having the first of this type of program. This allows a customer with an EVGA card to “step up” their card to a different model within 90 days of purchase. Naturally, the difference in price between the value of your old card and that of the new card will have to be paid but other than that, it is a pretty simple process which gives EVGA’s customers access to newer cards. As is usual certain conditions apply such as the cards being in stock with EVGA and the necessity to register your card but other than that it is pretty straightforward. Check out all the details here: EVGA | Step-Up Program
24 / 7 Tech Support
Don’t you hate it when things go ass-up in the middle of the night without tech support around for the next dozen hours or so? Luckily for you EVGA purchasers, there is a dedicated tech support line which is open 24 hours a day, 7 days a week. As far as we could tell, this isn’t farmed out tech support to the nether regions of Pakistan either since every rep we have spoken to over the last few years has had impeccable English. Well, we say that but maybe EVGA hunted down the last dozen or so expats living in Karachi.
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