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ATI Radeon HD 4890 Roundup (ASUS, Diamond, HIS, Sapphire, XFX)

by Michael "SKYMTL" Hoenig     |     June 2, 2009

Meet the Manufacturers and their Warranties


Note, that in order to compile the warranty information below, we sent each manufacturer a questionnaire to fill out regarding their Customer / RMA support in Canada and in USA. Remember, anything written in the warranty sections comes direct from the manufacturers and your experiences may vary. The lone exception to this is HIS who have not answered emails or requests for contact. As such, we tried to dig up as much information about their policy as possible.


ASUS: Old Faithful


Note, that in order to compile the warranty information below, we sent each manufacturer a questionnaire to fill out regarding their Customer / RMA support in Canada and in USA. Remember, anything written in the warranty sections comes direct from the manufacturers and your experiences may vary.

Literally everyone knows ASUS and their products; from hard-core overclockers to those of you who are just starting out in the wide world of DIY computer systems. While these days the general public’s perception of ASUS may be limited to the diminutive Eee PC, we DIYers know them for their wide selection of motherboards and graphics cards. Much like Gigabyte, ASUS has massive distribution chains and their products can be found everywhere; from the smallest mom and pop shop to giant online retailers like Newegg and NCIX. Their attention to quality and reasonable pricing means they are usually at the forefront of people’s minds when upgrading components.


Warranty and Support Info

Like almost all of the other companies in this roundup, ASUS guarantees their GPUs for a period of 3 years with or without registration. Shipping to their facility in California is paid by the person RMAing the card but luckily return shipping is covered by ASUS. Customers returning a physically damaged card will be charged for the repair but standard returns (manufacturer defects) will not normally be charged any additional fees. ASUS also ensures that any cards being shipped back into Canada will have the necessary customs documents detailing the shipment as an in-warranty replacement.

Customer Support URL: livesupport.ASUS.com
Customer Support Tel. #: 510-739-3777
Customer Support hours of operation: 7AM – 7PM PST (Mon – Fri)



Diamond: Quiet but Confident


Ever since many of us have been buying video cards, Diamond Multimedia has been one of the major players in an ever-changing industry. After a brief hiatus from the AIB market, Diamond dove back in and is now an ATI exclusive partner with a wide range of products and usually very competitive pricing. In addition, they are one of the only partners that is certified to produce ATI’s professional FireGL cards.

If anything, Diamond is one of those strong, yet silent companies which works tirelessly in the background. They aren’t know for outrageous custom designs but over the last two years, they have released a number of highly clocked cards under the XOC brand. It seems that with this push for higher performance cards, this is one company which is about to break onto the enthusiast scene in a big way.

Something we should also mention is that here in Canada we can usually find cards from Diamond at both Best Buy and Future Shop.


Warranty and Support Info

In a bit to become even more competitive in the cut-throat GPU market, Diamond has recently increased their warranty length from a single year to two years with registration within 30 days following purchase. We can do nothing but applaud this move as it comes hot on the heels of a thorough reorganization of Diamond’s tech and customer support sections as well. If an RMA is needed, both US and Canadian customers must send their cards back to Diamond’s main facility in California. Shipping to this is paid by the customer and return shipping is paid for by Diamond if it is within 90 days after the purchase date. We have also been assured that for us Canadians, all the customs paper will be properly filled out so you won’t have to pay taxes or duties on your RMA’d card.

Customer Support URL: Diamond Multimedia Product Support and Downloads
Customer Support Tel. #: 1-888-238-2272
Customer Support hours of operation: 8AM – 4:30PM PST (Mon – Fri)
 
 
 

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