GeForce GTX 275 Roundup (Gigabyte, EVGA, MSI, Sparkle, BFG)

by Michael "SKYMTL" Hoenig     |     May 24, 2009

Meet the Manufacturers and their Warranties

Note, that in order to compile the warranty information below, we sent each manufacturer a questionnaire to fill out regarding their Customer / RMA support in Canada and in USA. Remember, anything written in the warranty sections comes direct from the manufacturers and your experiences may vary.

Gigabyte: Movin’ on Up

We all know Gigabyte for their motherboards and graphics cards but there are few that realize this is a company which is also trying to get their feet wet in many other areas as well. From cases to power supplies to gaming mice and netbooks, it seems like they are into nearly every aspect of the computing world. They also have a worldwide presence which means excellent availability of their products wherever you look. While they haven’t made the jump to the big-box retailers like Best Buy and Future Shop here in Canada, their cards can be found at smaller brick and mortar shops as well as from nearly every online retailer.

Warranty and Support Information

Gigabyte offers a warranty length of 3 years on all of their cards with or without registration on their website. However, unlike other manufacturers their warranty goes into effect from the date the card is manufactured which means if the retailer you buy from has had a card in stock for a year, that card will have 2 years left on its warranty when it is sold. All RMAs from the USA and Canada are shipped to their facility in California with the customer playing shipping to Gigabyte while Gigabyte will pay for return shipping. If you want expedited shipping, an extra charge will be added but the option is there for those of you who want your card back fast. In addition, we Canadians are responsible for any and all customs charges.

Customer Support URL: rma_index
Customer Support Tel. #: 626-854-9336 (Option 3)
Customer Support hours of operation: 8:30am – 5:30pm PST (Mon – Fri)

Sparkle: The new kid on the block

To those of you who are reading this review and live anywhere else other than North America, Sparkle isn’t the new kid on the block at all. Indeed, they have been OEMing cards for several of Nvidia’s board partners for some time now. Even though this Taiwan-based company is one of top selling GPU brands in other parts of the world, their presence here is relatively minor. With only a few select retailers offering their cards in North America, Sparkle is looking to take things to the next level with widespread availability soon.

Warranty and Support Information

As of last week, Sparkle now backs all of their cards with a newly-introduced A+SAP 3-year warranty Sparkle A+SAP Announcement. For RMA purposes, both Canadian and US residents will have to pay shipping to Sparkle’s offices in California but return shipping is paid by Sparkle themselves but turn-around time is guaranteed to be under 72 hours. No other repair or handling fees will be charged. In addition, Canadian residents won’t have to worry about duties for the return shipment as they will be paid in full by Sparkle.

Customer Support URL: Sparkle Computer
Customer Support Tel. #: 626-333-3311
Customer Support hours of operation: 9:30am – 5:00pm PST (Mon – Fri)

EVGA: Always There When You Need ‘em

EVGA. This is the company we have come to know and love here in North America for having some of the most competitively-priced products while offering some of the best customer support service around. They also have their famous Step Up program which allows you to trade in your card (plus cash) for a better product within the 90 days after the original purchase date. The Step Up program, their lifetime warranty, the way they personally manage their online community and the widespread availability of their products have made EVGA a household name among enthusiasts for years now. This Nvidia-exclusive company also has their fair share of overclocked cards in the Superclocked, SSC and FTW product ranges.

Warranty and Support Info

By a long shot, EVGA has one of the best warranties out of all the manufacturers represented here today. If you register within 30 days of your purchase date you will receive their Lifetime Warranty and without registration this diminishes to one year. In addition, EVGA has begun offering what they call the EAR or EVGA Advanced RMA EVGA | Support | Advanced RMA that can be purchased upon registration to accelerate any RMA you send by providing cross-shipping for your new card. Both Canadian and US RMAs are processed through EVGA’s California facility with the customer being responsible for paying shipping to EVGA but return shipping is covered. Since EVGA labels all RMA shipments as such, customs charges for Canadians should be minimal but one way or another, they not paid by EVGA.

Customer Support URL: EVGA | Support | Home
Customer Support Tel. #: 888-880-3842
Customer Support hours of operation: 24/7 365 days a year

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