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-   -   Microsoft is &*#$ing me up the @$$ (http://www.hardwarecanucks.com/forum/gaming/8623-microsoft-ing-me-up.html)

Cptn Vortex July 16, 2008 01:47 PM

Microsoft is &*#$ing me up the @$$
 
Ok, so I got a Halo 3 Xbox a while back from Futureshop, never really used it. When I did, it lasted 3 days and died on me. Got the old RROD. Tried 2 times to get it fixed from microsoft, and they have refused it twice now, saying there is a sticker under the faceplate that is broken. I bought this thing new, sealed, and never touched it. What the hell am I supposed to do now....return to Futureshop?? I'm not stupid enough to "tamper" with the thing in the first place.... I hated the Xbox 360, it was a waste of money. And now, even more so. I'm even more pissed

Eldonko July 16, 2008 01:51 PM

Go back to FS and ask for the manager. Tell them they must have sold you a previously owned XBOX bc the sticker was broken and now MS wont accept it. Chances are they will replace it, they have no choice.

Cptn Vortex July 16, 2008 01:53 PM

yeah.... time to dig for recipt...

Eldonko July 16, 2008 01:55 PM

I used to be a floor manager at FS some years ago and I just gave people what they wanted. :D

DarKStar July 16, 2008 02:12 PM

I avoid buying ANYTHING from FS - they often take returned items and put it back on the shelves to resell - and before any employee argues with me, I've witnessed this myself on 2 different FS locations. I also purchased items myself that were opened and used.

When buying anything it is your responsibility to properly inspect the item, and if you notice ANY tampering return it RIGHT AWAY for a refund, and find one that has no signs of tampering.

It is a real gamble when you buy something from Best BUy or FS.

Another thing I've noticed sometimes the distributors open boxes to put their stickers or to test items and don't handle it properly.

Cptn Vortex July 16, 2008 02:16 PM

See, I dont know what the return policy is, but I think I bought it at least 8 months ago. Wish me luck?

DarKStar July 16, 2008 02:18 PM

Quote:

Originally Posted by Cptn Vortex (Post 69598)
See, I dont know what the return policy is, but I think I bought it at least 8 months ago. Wish me luck?

LOL you are out of luck ! Sorry.

Next time, inspect the item carefuly !

A compromised sticker should have been obvious !

The policy is 30 days, and 14 days on other items, check in store to make sure.

As to software/games, NO returns/refunds, unless disc is broken or software is defective and you want to exchange it for a new one.

Cptn Vortex July 16, 2008 02:41 PM

They said the sticker is under the faceplate. Why would I remove the faceplate to look for damage..... That in itself would be voiding my warranty, would it not.....

DarKStar July 16, 2008 02:51 PM

Quote:

Originally Posted by Cptn Vortex (Post 69610)
They said the sticker is under the faceplate. Why would I remove the faceplate to look for damage..... That in itself would be voiding my warranty, would it not.....

Oh sorry about that - I was thinking of something else. Sometimes they have those stickers they put between seems that are void if you remove, to prevent you from opening up the device. In your case, probably someone tampered and opened the faceplate and returned it to FS, it's all possible. So in this situation I guess you are out of luck as it is hard to prove that you didn't open it. Unless you talk to manager and get lucky and they exchange it (mind you after 8 months you better be damn lucky!) they will likely tell you to take it with MS :D

JD July 16, 2008 07:17 PM

Well if your out of warranty and can't get it fixed, might as well crack it open and try and fix it yourself...

Try out all those random things people said they did to fix their 360s


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