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Old July 27, 2011, 01:29 PM
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Exclamation I am very disappointed with MSI, here's why.

Back in March of 2008, I spent over $200 and purchased a motherboard in anticipation of my next (Phenom II X4 940) build. It was more than I had ever dreamed of having before. It was the MSI K9A2 Platinum v1.0. It had the awesome AMD 790FX northbridge and although it only had the ATi SB600 southbridge, it was the only 790FX motherboard that had its PCI-Express x16 lanes arranged so that it could hold 4 double-wide Radeon cards. I purchased this board with confidence that such a high-end board would be extremely durable and long-lived as long as I didn't try anything like overclocking. Well, to date, I have NEVER OC'd my X4 940 because I never felt the need to. It's still plenty fast for anything I've ever wanted it to do.

Well, in early July, my system started acting up. It had intermittent problems with posting and those intermittent problems became so common that they became the norm. The computer would also freeze while being used which led me to have to press the reset button which again made me have to try several times to get it to post again. Of course, I never dreamed that a once-flagship motherboard would be the problem, especially since I took such good care of it. I originally thought that my OCZ Z-Series 1000w PSU was the problem because the system would turn on by only flicking the back switch on the PSU, without pressing the power button. I contacted OCZ and they said that the behaviour my system was experiencing was not PSU-related. I tried switching my PSU to another one of my systems and sure enough, the problem ceased. It wasn't the PSU, so I thought maybe it was my computer case.

My case had 2x120mm Thermaltake adjustable fans (Some of the most powerful case fans that money can buy) and an 80mm fan in the side panel. I made damn sure that heat would not be a problem for my system, especially since I use Radeon HD 4870s. I changed my case from that PowerUp gaming Mid-Tower to the massive Ultra Black ULT-40670 Full-Tower case because I reasoned that the relatively cheap power wiring in my PowerUp case was probably the culprit. Well, after luckily finding that huge (and beautiful!) case on sale at a Tiger Direct outlet store for $130CAD, I was certain that my problems would be over. I couldn't have been more wrong. After spending the hours switching my system over to the new case, I turned it on. There was no change at all but it did post, twice in fact. Little did I know that those would be the last times that my K9A2 Platinum would ever post.

I was in shock. I'd never had a motherboard fail on me that quickly before and I've been building systems since 1988 (at the age of 12). I still have an old ECS PM800-M2 with a Celeron D as my fileserver running in my basement and an old ASUS P4P800 with a P4 2.4 running as my HTPC. Both of those boards are almost 10 years old and they're still running flawlessly. I even gave my old ASRock 4Core Dual-VSTA motherboard to my cousin so he could have a PC that runs games and that one was running a Core 2 Duo 1.8GHz Conroe, it's also still running perfectly. I wondered what to do next since I knew that this sort of thing must have been pretty rare.

I still didn't fully believe that it was my motherboard but rather than pay Tiger Direct over $50 to diagnose it, I spent $50 on a cheap ECS A780GM-A motherboard with an AMD 770 chipset. I was limited in my choices due to the fact that the Phenom II X4 940 is not an AM3 CPU and so I had to get an AM2+ motherboard. I couldn't find ANY that supported Crossfire so I just made sure that the one I got could hold my 8GB of DDR2-800. As soon as I moved everything over to the new motherboard, all my problems ceased. It had been confirmed, my MSI K9A2 Platinum motherboard had failed 3 years and 4-5 months after its initial purchase.

I realised that it had only been 4-5 months since my warranty expired and so I contacted MSI support. I thought to myself "Sure, it's only a 3 year warranty but MSI wouldn't want a customer to be burned on one of their flagship boards by having it fail essentially right after the warranty ends." I didn't expect a replacement but I thought "Maybe they'll send me a coupon that I can use to get a discount on another MSI motherboard to replace this one." Well, their answer was "We are sorry, but your warranty expired in March of this year." which was basically the same as "Get lost kid, ya bother me!". I didn't even know what to say in reply because I didn't anticipate that response.

I just wanted to let everyone know about this and I can guarantee you that I will NEVER buy another MSI product again. It's such a shame too because before this happened, I was absolutely THRILLED with my motherboard's performance and had even updated the BIOS so that it could recognise Thuban. Oh well, live and learn I guess.

*rant over*

Last edited by Alouette Radeon; July 27, 2011 at 01:44 PM.
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Old July 27, 2011, 01:38 PM
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Pretty sure no one will replace boards with expired warranty, not just MSI.
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Old July 27, 2011, 01:46 PM
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Quote:
Originally Posted by Eldonko View Post
Pretty sure no one will replace boards with expired warranty, not just MSI.
I didn't expect a replacement at all, I did say that in the post. You have to agree though that to have an expensive flagship-level motherboard fail just months after the warranty ends is maddening when most motherboards last 10 years or more. What makes it even worse is that I'm stuck (until Bulldozer's release) with one half of my HD 4870 Crossfire setup because there are no more AM2+ Crossfire boards on the market anymore.
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Old July 27, 2011, 01:54 PM
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I t would've been almost as frustrating if the boards would've failed within the warranty.

Stuff is supposed to last, but nothing is 100% fail safe.

I got 2 X MSI 560Ti TfII, 3 years warranty. I cross my fingers for the cards to last a good 2 years without failing....after that, it's all gravy...
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Old July 27, 2011, 01:56 PM
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its saddening, in one way but i have seen worse...break it down this way...the motherboard costs you $0.27 a day...notbad for the life it gave you..
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Old July 27, 2011, 02:22 PM
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There have been quite few crossfire 790fx AM2+ boards in the BST here, im running a similar setup as you but with nvidia with a 940 and havent had any issues aside from a few lockups which are probably due from my overclock.
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Old July 27, 2011, 02:31 PM
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Try powering on the motherboard without the 4 pin CPU power connector plugged in. If you get a failed post, you have a VRM failure, which is very common with MSI boards. (AMD in particular)

This is a known issue within overclocking circles, MSI skimps on the power phases and doesn't implement any form of over current/voltage protections. In fairness to MSI, all manufacturers cheap out on certain areas of their motherboards, (especially the recent AMD ones) it's just that MSI has been too stupid to implement thermal/current protections to lower failure rates.

I myself had been avoiding MSI for years due to horrific experiences with MSI tech support while I was working in RMA, but I had been hearing after the RTFM April Fool's joke they really cleaned up their act so I took the plunge and am in the process of my 3rd motherboard RMA.
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Old July 27, 2011, 02:33 PM
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Quote:
Originally Posted by Delavan View Post
I t would've been almost as frustrating if the boards would've failed within the warranty.

Stuff is supposed to last, but nothing is 100% fail safe.

I got 2 X MSI 560Ti TfII, 3 years warranty. I cross my fingers for the cards to last a good 2 years without failing....after that, it's all gravy...
I wish you better luck than I had.
Quote:
Originally Posted by maverick_brent View Post
its saddening, in one way but i have seen worse...break it down this way...the motherboard costs you $0.27 a day...notbad for the life it gave you..
Actually it is when you consider that all my other m/b's in my life were far better than that. This was my first flagship-level motherboard. The real problem is that I have to wait for Bulldozer to replace it or I'm literally throwing money away.
Quote:
Originally Posted by supaflyx3 View Post
There have been quite few crossfire 790fx AM2+ boards in the BST here, im running a similar setup as you but with nvidia with a 940 and havent had any issues aside from a few lockups which are probably due from my overclock.
Yeah, and the K9N2 Platinum which is what I'm guessing you have wasn't anywhere close to as expensive as the K9A2 Platinum. What really pisses me off is how expensive the thing was when I bought it. I thought that paying more = quality and longevity. Guess I was wrong.
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Old July 27, 2011, 02:39 PM
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I have an M2N-E SLI, but still, new hardware doesn't have the longevity as alot of older hardware does these days, i was running a pentium 2 up until last year, and it's now a file server and running strong.
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Old July 27, 2011, 02:49 PM
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Quote:
Originally Posted by ilya View Post
Try powering on the motherboard without the 4 pin CPU power connector plugged in. If you get a failed post, you have a VRM failure, which is very common with MSI boards. (AMD in particular)

This is a known issue within overclocking circles, MSI skimps on the power phases and doesn't implement any form of over current/voltage protections. In fairness to MSI, all manufacturers cheap out on certain areas of their motherboards, (especially the recent AMD ones) it's just that MSI has been too stupid to implement thermal/current protections to lower failure rates.
I'll try that and see if that's the problem, not that it would make a difference but at least I'd know what had happened. Thanks for that!
Quote:
Originally Posted by ilya View Post
I myself had been avoiding MSI for years due to horrific experiences with MSI tech support while I was working in RMA, but I had been hearing after the RTFM April Fool's joke they really cleaned up their act so I took the plunge and am in the process of my 3rd motherboard RMA.
Third RMA? Jesus... Well at least it didn't wait until after the warranty period to fail on you.
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Originally Posted by supaflyx3 View Post
I have an M2N-E SLI, but still, new hardware doesn't have the longevity as alot of older hardware does these days, i was running a pentium 2 up until last year, and it's now a file server and running strong.
Well what really puzzled me was that an old ECS (Which ranked right up there with BioStar), which had been made in China before Chinese stuff was considered decent, still works. It's weird, you'd think that technological advancements would increase longevity by default since the materials used in construction would have theoretically improved as well. I guess that would be too logical for them.
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