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  #51 (permalink)  
Old February 10, 2011, 04:04 PM
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Well 24 hours after receiving that USPS shipping notification it still hasnt changed from an Electronic Shipping Info Received to Item Picked Up...
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Old February 10, 2011, 04:32 PM
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by the time it updates you have it in front of you, sometimes :0
so dont worry over that
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Old February 10, 2011, 04:39 PM
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Quote:
Originally Posted by _dangtx_ View Post
by the time it updates you have it in front of you, sometimes :0
so dont worry over that


Sadly if its the USPS we all know and love, Dan is correct. G.Skill sent me an RMA return like that. Didn't see any movement on it for a week. Then poof its at my work..

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  #54 (permalink)  
Old February 10, 2011, 04:40 PM
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Well i still have no official email or contact from GB saying that the end result of my RMA was...
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Old February 10, 2011, 05:02 PM
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did you give them a link to this thread? VERY important :)
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Old February 10, 2011, 05:15 PM
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I know someone at GB in the customer service department is at least aware of this thread, though if it makes an actual difference who knows
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Old February 10, 2011, 05:43 PM
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it will,oh it will :)
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Old February 16, 2011, 12:29 PM
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I got a rather unexpcted phone call today. It was Gigabyte customer service retention. Apparently their marketting department got wind of this little thread, about how unhappy the whole customer service experience was and the reaction/response by fellow members to my situation and bumped it up to CS retention. After talking to them on the phone for a bit, re-itterating what i was previously unhappy about dealing with customer service and well the poor language/grammar that was used they told me they want to make up for it.

To make things right they are offering to send me a brand new board (dont know what model, but i can only assume equal or grater) and to send my board (that is on my way back to me repaired) back to them with pre-paid postage. Once they get the notification of my old board going back they will send me the new one over night. I am happy with this outcome, however i even told the guy this could have been avoided if a)i was not blamed for scratches on the board and b) customer service worded their emails a lot better without broken english and using proper grammar.

For anyone whom may have bad RMA experience in the future, try talking/emailing the marketting department as they seem to be a lot more understanding then standard customer service. I will also update you guys on what i get in exchange for my old board whenever i get it.

Seeing how someone actually cared to right the wrong at GB they may have swayed my attitude towards them to at least possible selection to buy new parts from, with degree of attitude depending on the new motherboard i receive.
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Old February 16, 2011, 12:41 PM
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i keep telling folks sending over the thread linkie does more good than your manly shame not sending it does..

now i wonder who kicked them in the nutz about it?
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Old February 16, 2011, 12:45 PM
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Happy that GA actually do something with it. I agree that sometime RMA service employee just don't care about the company image and when the marketing saw it they were like ho shit not again -_-. At least they have some employee open to make it better! Hope the higher management think the same way:)
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