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  #31 (permalink)  
Old February 8, 2011, 01:10 PM
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Buy ASUS, you can bring to RMA center in Markham. They take 99% of the items as long as you give a nice story, and are reasonable
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  #32 (permalink)  
Old February 8, 2011, 01:32 PM
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you bring up a good point there,whats your name btw?

you not only chose a board that fits your budget,features etc, but you also

look at the rma. giga ..was in the states no? if asus is in canada and not only its cheaper but also faster

to receive it back? hmmmmmmmmmmmmmmm
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  #33 (permalink)  
Old February 8, 2011, 01:42 PM
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As i previously stated earlier, i have had no issues with any of my RMAs, some of which consisted with Asus. It was rather nice how cheap it was to send it to them seeing as they have a RMA location in canada, not to mention from date shipped to them to date i received it back was around 3 weeks. I am into week 3 of no board with Gigabyte and who knows when and in what state i'll get it back
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  #34 (permalink)  
Old February 8, 2011, 03:59 PM
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Quote:
Originally Posted by _dangtx_ View Post
...you not only chose a board that fits your budget,features etc, but you also

look at the rma. giga ..was in the states no? if asus is in canada and not only its cheaper but also faster

to receive it back? hmmmmmmmmmmmmmmm

I learn something here, I will not purchase Giga anymore, not because this incident but because I just learn they offer no service in Canada

Thatís the point, We as Canadian should give our money to a company investing money in Canada. You donít want open a service center in Canada, We Canadians will ignore youÖ. We may be lost few $$ doing so but at the end everyone win. But thatís will never happen.
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  #35 (permalink)  
Old February 8, 2011, 07:29 PM
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This is one of the reasons why I switched from Antec to OCZ for PSUs years ago, Antec has/had no support centres in Canada, everything had to go to California while OCZ was in Markham.
I no longer use OCZ for other reasons, but at least I knew they had local support.
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  #36 (permalink)  
Old February 8, 2011, 07:44 PM
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The last time I RMA'ed a Gigabyte board I got dinged with having to pay customs duties before they would deliver the board (around $20.) Had I know that I probably would have just scrapped the board as I also had to pay $30. shipping to get it there...
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  #37 (permalink)  
Old February 8, 2011, 08:26 PM
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Hmmm, I think I'll stay away from gigabyte from now on.
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  #38 (permalink)  
Old February 9, 2011, 03:05 AM
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Humm..


This is all sad. Seems like mobo manufacturers got to get their act together these days.

For Sandy Bridge P67 releases:

-Asus BIOS issues / RAM compatibility (my P5Q Pro is still going strong)

-Gigabyte boards with less features than the competition and crappy RMA? (my Ga-P965-DS3 Rev 3.3 is still going strong)

-MSI is not exactly appreciated by most people...and what...crappy RMA?

-Intel has less features, and has crappy RMA?

what's wrong with the mobo market these days! Seems like every manufacturer has issues these days...
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  #39 (permalink)  
Old February 9, 2011, 10:09 AM
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wait whats up with msi?

and besides this incident, and the fact that the rma dept is not in canada, dont blame giga as a whole :)
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  #40 (permalink)  
Old February 9, 2011, 10:41 AM
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Both GIGABYTE and MSI have been really good to me in terms of customer support and RMA. I actually haven't had to RMA an MSI board since the Athlon XP (SA) days, but hear good reports constantly.

GIGABYTE has always been prompt, courteous and the one time I ran into trouble (bent CPU pins) they took the time to fix them without charge.

My issues have largely been with ASUS, while I give them marks for having knowledgeable staff, I found the hoops for their RMA process to be frustrating and unintuitive.
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