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  #11 (permalink)  
Old February 18, 2010, 09:58 AM
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Damn, I'd say try their Sales Email just to say "Hey guys, look I've tried sending this to service with no further response" and see what happens.

Problem with any of these companies, is that some idiot on the receiving end doesn't realize that he himself is representing the company in the eyes of not just you, but because of sites like this the internet.

NZXT is not exculsive in this, as most manufacturers have that one person who sours their experience.

Just try and be diplomatic and word it politely as that gets better results in the end. And send it off to Sales as well. Hopefully someone there will wake someone up in service.

ST
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Old February 18, 2010, 06:17 PM
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I magically got an email back this afternoon... we'll see how it turns out.
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Old February 24, 2010, 01:14 PM
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They delivered.

The fan was actually shipped early last week before my post so i'll chalk that one up to "forgot to let the customer know we are taking care of the problem.

Everything is fine and I can finally close the side panel.
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Old February 24, 2010, 01:21 PM
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So now it's "Yay NZXT has good service?" :) Glad to hear it was resolved properly.
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Old February 24, 2010, 01:26 PM
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Quote:
Originally Posted by SugarJ View Post
So now it's "Yay NZXT has good service?" :) Glad to hear it was resolved properly.
Ok service is more like it. Still better then alot of companies who just ignores customers.

They delivered what they promised me, +1 for that.
They could have answered at least 1 of my follow-up emails before I posted here and on their own forums, -1 for that part.
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Old February 24, 2010, 01:29 PM
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20 days for RMA .... not bad at all.
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