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  #11 (permalink)  
Old June 5, 2009, 01:17 PM
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Quote:
Originally Posted by Perineum View Post
Mind telling us what happened?
vertical black bands started to appear at the bottom of the display.
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Old June 5, 2009, 02:05 PM
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Thats not your problem, that's got apple warranty written all over it. It was fine when you shipped it (right?) and the black bands started after the item was shipped.
If the item was not insured (because buyer did not want it/pay for it) and was advertised as such, its not your problem.

If was was insured, it is the carrier's problem.

Either way, its not on you bro.
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Old June 5, 2009, 02:09 PM
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Sorry to thread crap.. my friend's Macbook Pro is starting to do the same thing!
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Old June 5, 2009, 02:56 PM
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Quote:
Originally Posted by Cowboy View Post
Thats not your problem, that's got apple warranty written all over it. It was fine when you shipped it (right?) and the black bands started after the item was shipped.
If the item was not insured (because buyer did not want it/pay for it) and was advertised as such, its not your problem.

If was was insured, it is the carrier's problem.

Either way, its not on you bro.
Warranty expired end of February. It was insured but the box was in great condition and physically the notebook looks fine. I would have a hard time saying it was damaged during shipping.

And considering that there are quite a few other macbook pro owners with the same problem, not likely not a shipping thing.
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Old June 5, 2009, 11:04 PM
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Great price on the GTX 295.

About your Macbook...

If there wasn't a problem with it before you shipped it out, and now there IS a problem immediately after receiving it. That tells me that obviously something must of happened to it during shipping to initiate the problem. It wouldn't hurt to file a damage claim seeing as you paid for insurance.

By the way, it is possible to damage an item without physically damaging the outer box. A laptop in a box can be dropped from 8FT without showing any physical signs of damage. But the "shock" of the drop can damage the hard drive heads, and possibly anything else internal.

For this reason, it's always best to sell laptops locally and never ship them out.

Last edited by van; June 5, 2009 at 11:53 PM.
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Old June 6, 2009, 10:00 AM
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Quote:
Originally Posted by lowfat View Post
vertical black bands started to appear at the bottom of the display.
Alrighty, my friend who has Mac certs (ACDT ACPT ACTC ACHDS ACMT, etc) says:

Quote:
Perineum said (9:07 AM):
"vertical black bands started to appear at the bottom of the display."
on a Macbook "Pro"
what would that be?

Maxicon says (9:20 AM):
That would be the display or the logic board failing.

Maxicon says (9:21 AM):
I think it's actually the graphic chipset on some models of macbook pro.
Likely needs a mobo swap.
Macs have superior hardware.

Perineum says (9:21 AM):
Are you able to do that?

Maxicon says (9:21 AM):
I can't get parts anymore.

Maxicon says (9:22 AM):
Is it under warranty?

Perineum says (9:22 AM):
I'll find out

Maxicon says (9:22 AM):
If it's under warranty, get it repaired.
If it's not, look under the apple repair extension program.
Since it's a known problem it could be covered regardless.

Maxicon says (9:24 AM):
Apple - Support - Battery Exchange + Repair Extension Programs

Maxicon says (9:25 AM):
Look at the distorted video repair extension.
If that sounds like the problem, print that page and tell them to take it to an AASP.
If they won't fix it, call Applecare's toll free number and mail it to them.

Maxicon says (9:26 AM):
Some AASP's are about doing repairs because they often charge even higher for shop rates than Apple lets them.
And a warranty job makes them less money.
ie: A new logic board costs $1000 from Apple, they'll charge $1500.

Maxicon says (9:27 AM):
And use your data as hostage.
Perineum says (9:41 AM):
can I cut and paste your response into the forum?

Maxicon says (9:41 AM):
Go ahead.

Maxicon says (9:45 AM):
Tell them in my opinion Dell's notebook quality in their latitude series is better than Apples.

Maxicon says (9:46 AM):
And out of a deployment of 100 Inspirons we have only had to replace a few power supplies and hard drives.
While out of 10 Macbook Pros we've had to do major repairs on 75% of them.

Perineum says (9:46 AM):
ok

Maxicon says (9:47 AM):
Dell isn't without their ups either, but if I were buying a notebook they'd be one of my top choices.

Maxicon says (9:49 AM):
Toshiba would be my last choice.
I'd buy an Acer over a toshiba.
I hope this isn't irrelevant information for you and it helps somewhat.... cause what happened to you is SHTTY!!!!

He's got a ton of Windows and Linux certs as well...
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Old June 6, 2009, 11:37 AM
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I use to work for AppleCare. I am pretty confident the issue is with the display, but thanks for trying anyways. There has been quite a few cases on the Apple discussion boards and most were able to get the issue resolved by replacing the screen. The guy who purchased it took it to his university's AASP, and they also told him the same thing.
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