You're saying that you can turn the power on using the reset switch (I'm assuming that you're using the reset switch on the power pins because the reset switch doesn't work....), but that the power button doesn't work?
If so, then either the switch or the wiring to the switch is broken.
You can try to save yourself the hassle of an rma on the case by checking out the leads to the power switch, maybe it's just a quick disconnect at the back of it that's come loose.
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