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Old February 27, 2013, 12:14 PM
igot6strings igot6strings is offline
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Join Date: Jul 2012
Location: St. John's, Newfoundland
Posts: 417
Default Do We Have A Samsung Rep Here?

My sister has a laptop that she purchased at Xmas. A few weeks later it developed a weird pattern on the screen as seen in the pic. She brought it back to Futureshop/Best Buy(can't recall which ATM) who sent it back for repair. Now they are telling her its $400 to repair because its cracked. There were no cracks when she sent it off. The picture was taken before she sent it. You can see the pattern but no cracks. It was never dropped or anything of that nature but it was shipped initially as she bought it online. She will be picking it up tomorrow as she is certainly not paying $400 to repair a $500 laptop.
Model #: NP355V5C-A03CA


If there is a rep here id appreciate any assistance you can offer.
Thanks!
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