Will you be sending him a new PSU, then taking the old one back so you can examine it? What happens if you determine that it was not, in fact NZXT's problem. Say, an external powersurge with the PSU plugged directly into a wall socket (not saying the case, just talking about hypotheticals). What happens then?
Also, if it is the PSU that took out the system, will you actually be replacing/reimbursing for the bricked parts? Or is the extent of your liability limited to replacing the PSU.
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