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Old February 11, 2013, 06:45 PM
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botat29 botat29 is offline
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Join Date: Oct 2010
Location: Montreal
Posts: 828
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Company Name: Western Digital
Product: 2T Black
Warranty Period:5 years
Date purchased: March 2012
Date RMAed: Last week
Where it was sent to: Canada
Ease of RMA: 10
Any extra fees?: Shipping and an old of $ 400 on my CC
Wait time: not finished
Details: I make an advance RMA last week, WD lie on their website they said they authorize $ 1 on CC and hold the full amount on a debit card, I use my CC , they charge my once $ 1 and few minutes later $ 185 , so they keep the money until my drive return to us from DHL forwarder in Ontario. The problem is ; they send me a defective drive, so now they will charge me another $ 200 if I make an advance RMA. With all the bad sectors it's easy to see their small box is insufficient for UPS shipping. They should use a double box.

I know shit happen, but they have to support their mistake. Not ask me to give a $ 400 deposit for a $ 185 drive.

Last time I purchase a WDC. I have way to much failure rate with them.

Satisfaction: 1
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