Typical case of a GE (Good Enough) job done by our government/gov't employees which has lead to a CF of a situation for many people. Unfortunately I don't think that a class action lawsuit will do much in the long run. This crap is still going to happen again unless heads are brought to the axe.
**Mental image of Lord Stark executing the Night's Watch deserter in GoT** mmmm....
-btw I work in the public sector, so i'm bashing myself too i suppose.