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Old January 8, 2013, 04:57 PM
frontier204 frontier204 is offline
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Join Date: Nov 2008
Location: Ottawa, ON
Posts: 1,226

My System Specs

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Company Name: NCIX
Product: ASUS S46CM-DH71 notebook
Warranty Period: 2 Year, (used the 15 day NCIX return period instead of warranty though)
Date purchased: Week before Christmas, 2012
Date RMAed: Dec. 31, 2012.
Where it was sent to: Richmond, BC, Canada
Ease of RMA: 10
Any extra fees?: Shipment to NCIX
Wait time: Refunded ~ 1 Business Day after shipment received
Details:
The notebook got into a no-POST state shortly after I received it. I got my RMA number within one business day, and the refund was processed one business day or so after the shipment went got to NCIX (not quite sure due to CC delays).
The only gripe I have is that the time period to send to NCIX (7 business days) was too short to reliably get the shipment there using regular parcel. In any case, this was great service for a busy time of the year for retailers. Kudos to NCIX for processing my support ticket so quickly on New Year's Eve!
Satisfaction: 9
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