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Old June 13, 2012, 09:21 AM
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sswilson sswilson is offline
Join Date: Dec 2006
Location: Moncton NB
Posts: 16,839

My System Specs


Having worked Rogers HSI tech support for almost a year I believe I can safely say that it's not a "Scam" on the CS part, it's the way the system is set up. The system will quite simply not allow a package to be selected for an account if the hardware isn't compatible, and in this case, even though the higher cap is something your current modem can do, I'm assuming that the higher speed requires a docsis 3 modem and thus won't allow the system to put your account on the new package.
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