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Old April 16, 2012, 06:48 PM's Avatar is offline
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Join Date: Apr 2012
Location: Nepean, ON
Posts: 148

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I work in the customer service field and have worked in it for years. I have seen good and bad customer service and that kind of customer service is not seen too often. More companies need to learn from Galaxy. In most cases it all depends on the rep you get but the fact that they took the initiative and called you is a great procedure on their part.
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