Quote:
Originally Posted by Dead Things  No - PNY will indicate on their customs forms that the second shipment consists of warranty replacement items, and they are not subject to duty. |
I hope they do indicate on the form.
Yup pulling my hair out.
Here is the email I got from PNY.
Dear Mr. Taylor,
I apologize for the unfortunate experience that you encountered when you received your order of (4) GTX 465 video cards on PNY order # 2375979. I can assure you that PNY does not provide used and/or damaged merchandise in lieu of new merchandise. As a result of the damaged cards, I have issued you return authorization #
RM&296410.1,which you can use to return the broken cards back to us at the address listed below. Please use our UPS account #
xxxxxxx to return the cards back to us. Once the cards have been returned to UPS, please send me the UPS tracking # so that we may release your replacement order of the (4)
new GTX 465 video cards.
Please send the return to:
PNY Technologies
100 Jefferson Rd.
RM&296410.1
Parsippany, NJ 07054
Regards,
Douglas Bischoff
Sr. Customer Service Representative
PNY Technologies
100 Jefferson Rd.
Parsippany, NJ 07054-0218
973-560-5362