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Old December 20, 2011, 01:41 PM
Starage Starage is offline
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Join Date: Feb 2009
Location: Edmonton, Alberta
Posts: 68

My System Specs

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Quote:
Originally Posted by Dead Things View Post
No - PNY will indicate on their customs forms that the second shipment consists of warranty replacement items, and they are not subject to duty.
I hope they do indicate on the form.

Yup pulling my hair out.

Here is the email I got from PNY.

Dear Mr. Taylor,

I apologize for the unfortunate experience that you encountered when you received your order of (4) GTX 465 video cards on PNY order # 2375979. I can assure you that PNY does not provide used and/or damaged merchandise in lieu of new merchandise. As a result of the damaged cards, I have issued you return authorization # RM&296410.1,which you can use to return the broken cards back to us at the address listed below. Please use our UPS account # xxxxxxx to return the cards back to us. Once the cards have been returned to UPS, please send me the UPS tracking # so that we may release your replacement order of the (4) new GTX 465 video cards.

Please send the return to:

PNY Technologies
100 Jefferson Rd.
RM&296410.1
Parsippany, NJ 07054

Regards,

Douglas Bischoff
Sr. Customer Service Representative
PNY Technologies
100 Jefferson Rd.

Parsippany, NJ 07054-0218

973-560-5362
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