Company Name: MSI
Product: 560ti Twin Frozr II (two of them)
Warranty Period: 3 yrs?
Date purchased: Feb 2011 / July 2011
Date RMAed: Initial Nov 26 (saturday online RMA request) / RMA response-approval Nov 30
Where it was sent to: Markham, Ontario, L3R 3L4, Canada
Ease of RMA: 9
Any extra fees?: Shipping to RMA depot
Wait time: Depot received RMA on Friday, Shipped out on Monday
Details: Top marks!!! Only complaint (and it's mostly nit picking) was slightly more than website's promise of 48hr business day response (was closer to 72 hrs). Only thing that would have made it better would have been 2 way shipping, but nobody does that.
Satisfaction: 9
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