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Old April 2, 2011, 04:42 AM
draemn draemn is offline
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Join Date: Dec 2010
Location: Fort St. John, BC
Posts: 1,191

My System Specs

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Company Name: MSI
Product: MSI GTX 570 OC
Warranty Period: 3yr
Date purchased: Feb 2011
Date RMAed: March 2011
Where it was sent to: Markham, ON.
Ease of RMA: 10
Any extra fees?: 1 way shipping
Wait time: 1 day + 3 days return shipping
Details: Unstable o/c on the card, contacted support first to try and get a fix without RMA, then phoned for possible cross-ship RMA (but they were out of stock). This initial experience was slow (they said they would send me an RMA # but didn't, took 2 days to phone me back instead of 1). After I decided RMA was the only way to go, I created my own RMA # and shipped at my convenience. Got a replacement card that works perfectly (although I had asked to get downgraded to a stock card and they forgot to, after telling me they would).
Satisfaction: 9 (would be a 10 except for communication issues)
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