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Old March 19, 2011, 12:04 AM
draemn draemn is offline
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Join Date: Dec 2010
Location: Fort St. John, BC
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I am doing what I can to summarize this thread:

Quote:
Originally Posted by SKYMTL View Post
Very few people know this but you can contest customs charges by calling the number on the back of the customs form which you received with your package. People that contest on the basis of it being an RMA are usually granted a rebate of their customs fees after about 4 weeks.Since the original item was bought in Canada before RMA, it already has all the Canadian tariffs charged on it so they are not allowed to charge you customs fees on it a second time. You will need to provide your original bill of sale, your RMA form as well as the customs documentation which came through the shipper and fax them to the CCRA. You will be able to get your money back most of the time.

Quote:
Originally Posted by ASUS RMA
2007 == 1 user - Ease of RMA: 10/10, Fees: shipping 1 way [California], turaound time: ~1 week, Satisfaction: 10/10 (suggest to phone them to get good support)

2008 == 1 user - Ease of RMA: 7/10, Fees: shipping 1 way [Jeffersonville, IN], turaound time: ~3 weeks, Satisfaction: 5/10 - replacement had broken memory slots
---- 2008 == 1 user - Ease of RMA: 0/10, Fees: shipping 1 way [Jeffersonville, IN], turaound time: ~3 weeks, Satisfaction: ?/10 - user reported sending in Premim version and getting standard version returned... annoyed with communication

2009 == 2 users - Ease of RMA: 8/10, Fees: shipping 1 way [California & Ontario], turaound time: ~6 weeks & ~1 week, Satisfaction: 6/10 (for California shipment) & 9/10

2010 ASUS == 1 user - Ease of RMA: 9/10, Fees: shipping 1 way [Markham, ON], turaound time: ~1 week, Satisfaction: 10/10

Quote:
Originally Posted by BIOSTAR RMA
2009 == 1 user - Ease of RMA: 5/10, Fees: (did not need to ship), turaound time: ~5 weeks, Satisfaction: 6/10 - user rated satisfaction low because of communication & shipping time.
---- 2009 == 1 user - Ease of RMA: 10/10, Fees: shipping 1 way [California], turaound time: ~2 weeks, Satisfaction: 8/10 - again, poor communication by email

Quote:
Originally Posted by Corsair RMA
2009 == 3 users - Ease of RMA: 10/10, Fees: 1 way shipping [California], Satisfaction: 8.5/10, turaound time: ~1-3 weeks

2010 == 2 users - Ease of RMA: 9.5/10, Fees: 1 way shipping [California], Satisfaction: 8/10, turaound time: ~2 weeks

Quote:
Originally Posted by Dell RMA
2007 == 2 users (monitors) - Ease of RMA: 10/10, Fees: No [unkown], turaound time: ~days, Satisfaction: 10/10

Quote:
Originally Posted by EVGA RMA
2007 == 1 user - Ease of RMA: 10/10, Fees: No [unkown], Satisfaction: 10/10, turaound time: ~2 weeks

2008 == 2 users - Ease of RMA: 9/10, Fees: 1 way shipping + Step-up user paid return shipping [California], Satisfaction: 8.5/10, turaound time: ~6-14 days,

2009 == 3 users - Ease of RMA: 9.7/10, Fees: 1 way shipping [California], Satisfaction: 9.3/10, turaound time: ~1-10 days

2010 == 1 user - Ease of RMA: 10/10, Fees: 1 way shipping [California], Satisfaction: 9/10, turaound time: ~2 weeks

Quote:
Originally Posted by Logitech RMA
2007 == 1 user - Ease of RMA: 10/10, Fees: No (no need to send in defective product), Satisfaction: 10/10, turaound time: ~3 days

2009 == 2 users - Ease of RMA: 8.5/10, Fees: No [Arizona], Satisfaction: 8/10, turaound time: ~2-4 weeks

2010 == 1 user - Ease of RMA: 10/10, Fees: No [Arizona], Satisfaction: 10/10, turaound time: ~18 days

2011 == 1 user - Ease of RMA: 10/10, Fees: No [Arizona], Satisfaction: 10/10, turaound time: ~3 days

Quote:
Originally Posted by MSI RMA
2007 == 2 users - Ease of RMA: 10/10, Fees: No? [Markham, ON], turnaround time: ~days-weeks, Satisfaction 10/10

2009 == 1 user - Ease of RMA: 10/10 (one person responded tbu), Fees: No [Richmond Hill, ON], turnaround time: ~5 weeks, Satisfaction 8/10 -- IS this a Mail-In-Rebate??????

Quote:
Originally Posted by Mushkin RMA
2009 == 2 users - Ease of RMA: 9.5/10, Fees: 1 way shipping [Colorado], turnaround time: ~10-12 days, Satisfaction 10/10
--- 2009 == 1 user - Ease of RMA: 7/10, Fees: Paid 1 way shipping twice [Colorado], turnaround time: ~24 days, Satisfaction 3/10 - Had negative experience with inital shipping getting sent back and replacement coming in damaged.

Quote:
Originally Posted by OCZ RMA
2007 == 1 user - Ease of RMA: 10/10, Fees: No [drives over? Markham, ON], turnaround time: ~1 day (drives over?), Satisfaction 10/10

2009 == 4 users - Ease of RMA: 9/10, Fees: shipping 1 way & No [Markham, ON], turnaround time: ~2-14 days, Satisfaction 8.8/10 (6-9-10-10)

2011 == 2 users - Ease of RMA: 9/10, Fees: shipping 1 way [Markham, ON], turnaround time: ~2-3weeks, Satisfaction 8.5/10

Quote:
Originally Posted by Seagate RMA
2007 == 2 users - Ease of RMA: 9.5/10, Fees: shipping 1 way [Burlington, ON], turaound time: ~1-2 weeks, Satisfaction: 9.5/10

2008 == 2 users - Ease of RMA: 9/10, Fees: shipping 1 way [Burlington, ON], turaound time: ~4 days, Satisfaction: 9.5/10

2010 == 2 users - Ease of RMA: 8.5/10, Fees: shipping 1 way [Oakville or Markham, ON], turaound time: ~1-2 weeks, Satisfaction: 9/10

Quote:
Originally Posted by Western Digital RMA
2007 == 1 user - Ease of RMA: 8/10, Fees: shipping 1 way [MISSISSAUGA], turaound time: ~17 days, Satisfaction: 5/10

2008 == 1 user - Ease of RMA: 10/10, Fees: shipping 1 way [California], turnaround time: ~7 days (advanced RMA), Satisfaction 7/10

2010 == 3 users - Ease of RMA: 10/10 (one person responded tbu), Fees: shipping 1 way [MISSISSAUGA], turnaround time: ~2-3 weeks, Satisfaction 8.5/10
It takes a lot of time to go through all of this, so I haven't been able to touch about 1/3rd of the responses. Each brand listed is completed up to March 18th, 2011
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