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Old February 8, 2011, 11:26 AM
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Deviant Deviant is offline
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Asus update:

Intel®6 Series Chipset Resolution

Quote:
ASUS Motherboards
ASUS has confirmed with Intel that the design error does not affect SATA ports 0 and 1, which are the SATA 6Gb/s capable ports. Additionally, ASUS as a leading motherboard designer and pioneer of new innovations offers extra SATA 3Gb/s and SATA 6Gb/s ports beyond Intel specifications on a wide range of motherboards. ASUS has provided an easy workaround solution to the Intel design issue here. Our standard warranty and terms of service are still in effect for the affected products.

However, if this workaround is not acceptable, a free product replacement program is available directly from ASUS. ASUS will provide free 2-way standard shipping and an equivalent/new product replacement with warranty renewal at time of replacement*.

Additionally, ASUS recommends contacting your E-tailer or place of purchase immediately (place of business from which you actually purchased the motherboard) for refund options if the workaround or direct replacement solution is not acceptable.

Intel®6 Series Chipset Resolution

Free product replacement

US and Canadian Customers: If you would like to have ASUS resolve this issue, free replacement service and 2-way standard shipping will be provided by ASUS. An equivalent/new product will be provided to the customer as part of this program and warranty renewal at the time of replacement*.

To return your affected product(s) for replacement please follow the steps here.

Three different return options will be offered upon the issuance and approval of the RMA as part of this return program.

1. ASUS will provide a cross-ship option that offers the customer the least amount of system downtime. Upon the receipt of a valid credit card number and approval, a temporary charge hold will be placed against the customer’s credit card for the MSRP value of the replacement product. The replacement product will be shipped to the customer and a prepaid label for return of the existing product will be provided. Upon return of the defective product and verification against the RMA, the temporary charge hold on the customer’s credit card will be lifted.
2. ASUS will provide an advanced tracking option that expedites the delivery of the replacement product compared to our standard return process. A prepaid label for return of the existing product will be provided by ASUS. A valid credit card number is required for this process. Upon notification that the defective product is marked as “In-Transit” at the carrier, ASUS will ship the replacement product to the customer. If the returned product does not match the RMA, a temporary charge hold will be placed against the customer’s credit card for the MSRP value of the product until resolution of the RMA, at which time the hold will be removed or the credit card charged for the MSRP value of the product.
3. ASUS will provide a standard shipping option. A prepaid label for return of the existing product will be provided by ASUS. Upon return of the product to ASUS and after verification of the product against the RMA, a replacement product will be shipped to the customer.
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