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Old January 9, 2011, 07:07 PM
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peroxide8888 peroxide8888 is offline
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Join Date: Dec 2010
Location: Richmond BC
Posts: 29
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Company Name: Acer
Product: TravelMate 29xx laptop (paid $297 on clearance)
Warranty Period: 1 year + 2 years extended
Date purchased: Feb 2007, ext warranty purchased Jan 2008 for $99
Date RMAed: 1st RMA Jan 2008, 2nd RMA Jan 2010
Where it was sent to: 1st: Markham ON, 2nd: Burnaby BC
Ease of RMA: 10
Any extra fees?: 1st: no, 2nd: time/gas to drop off at repair depot
Wait time: 5-10 business days
Details: 1st RMA: keyboard & touchpad flaking out, Acer sent courier with packing material to ship unit. Unit came back with issues addressed plus a new HDD and battery. Decided to purchase 2 year ext warranty at that time.
2nd RMA: general wear and tear for a 3 year old laptop (KB and touchpad again), paid for the warranty so took advantage of it. Repair depot called and said unable to repair unit because parts unavailable. Acer sent a new/factory sealed TM5530 to replace the "broken" TM29xx.
Satisfaction: 10

There wasn't anything really wrong with the unit before each RMA (just normal wear and tear), but I thought I'd take advantage of the fact that it was still under warranty. Filing the RMA request online was quick and easy.
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