I'd give them a call anywise (today might not be the best day for that though.... ;) ) just in case they can see some noise on the connection, and/or maybe they'll get "lucky" and actually catch it dropping offline while they're testing it from their end.
Does your modem have an indication on the front that it's "on-line"? That would be something to keep an eye on to see if it's indicating off-line when you lose connectivity. It won't always indicate properly, but if it does then you're golden when talking to them.
At the very least, if you call them and they can't find anything, the next time you call them they'll have a record of it being an on-going issue.
If they've got a storefront, they might also suggest swapping out the modem on spec.
__________________ EVGA X58 3X SLI / i7 980X / 3X 4G Mushkin Blackline Frostbite / XFX Pro 1000W / EVGA GTX 680 SC+ 2GB / Corsair F120 / WD 6401AALS / TT Lvl 10 GT Swiftech MCP655 WC Pump / EK XT 240 Rad / 2X Scythe Ultra Kaze / EK Supreme HF / Primochill Myriad Dual Bay Res / Dell UltraSharp U2412M Sabertooth 990FX / PhII X4 965 / 2X4G Corsair XMS3 / EVGA GTX580 + EK Block / Corsair 120G Force GT Corsair TX750 / XSPC EX240 / Swiftech MCP655-B / XSPC Dual Bay Res / ? CPU block / Bitfenix Ghost / Samsung 931BF |