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Old December 26, 2010, 06:19 PM
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sswilson sswilson is offline
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I'd give them a call anywise (today might not be the best day for that though.... ;) ) just in case they can see some noise on the connection, and/or maybe they'll get "lucky" and actually catch it dropping offline while they're testing it from their end.

Does your modem have an indication on the front that it's "on-line"? That would be something to keep an eye on to see if it's indicating off-line when you lose connectivity. It won't always indicate properly, but if it does then you're golden when talking to them.

At the very least, if you call them and they can't find anything, the next time you call them they'll have a record of it being an on-going issue.

If they've got a storefront, they might also suggest swapping out the modem on spec.
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