I've had nothing but great service from Performance PC's, just this last week they missed a fan and he had it shipped out the next day. I make a whole lot of orders from them and the order is always shipped out the same day.
However I do not like what he has said about Canadians in general. If he hates to deal with Canadians, then I guess I'll quit buying from his store. Considering I've spent well over $1500 in the past 4-5 months there.
Not sure where I be buying my gear from now on though.