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Old July 12, 2010, 08:19 PM
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lowfat lowfat is online now
Join Date: Feb 2007
Location: Grande Prairie, AB
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Originally Posted by Agafaba View Post
Thats because first level is trained piss poorely. They teach you how to use a mac and how to look up solutions on the online K-Base. I know because I was trained piss poorely and looked up solutions online before I quit.

2nd tier though, you only get there if you do well in first tier for a while. So once you get there you are guaranteed to have someone experienced.

And that is how it is for most first line technical support.
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