Apple Care Sucks
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July 12, 2010, 12:24 PM
Join Date: Jan 2009
Location: Peterborough/Barrie Ontario
Originally Posted by
Applecare is definitely better once you get above the first level....I call them the pissed off customer fodder.
Thats because first level is trained piss poorely. They teach you how to use a mac and how to look up solutions on the online K-Base. I know because I was trained piss poorely and looked up solutions online before I quit.
2nd tier though, you only get there if you do well in first tier for a while. So once you get there you are guaranteed to have someone experienced.
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