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Old June 23, 2010, 06:02 AM
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AkG AkG is offline
Hardware Canucks Reviewer
Join Date: Oct 2007
Posts: 5,034

As much as I like to hate on their kit. On the whole their customer service is excellent. Sounds like just got a bad store and / or the issue was bigger then they thought. I agree with lowfat, that first "genius" was foolish for setting your expectations so high.

Call em up, be polite yet firm and tell them exactly why you are unhappy and ask them what they can do to retain you as a Apple customer. They should have a "customer retention" dept who do have the power to comp you items and / or expedite service. Whereas the tech support dept...can only fix your kit and that's about it.

YMMV but that is what I would do! :)
"If you ever start taking things too seriously, just remember that we are talking monkeys on an organic spaceship flying through the universe." -JR

“if your opponent has a conscience, then follow Gandhi. But if you enemy has no conscience, like Hitler, then follow Bonhoeffer.” - Dr. MLK jr
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