Damn, I'd say try their Sales Email just to say "Hey guys, look I've tried sending this to service with no further response" and see what happens.
Problem with any of these companies, is that some idiot on the receiving end doesn't realize that he himself is representing the company in the eyes of not just you, but because of sites like this the internet.
NZXT is not exculsive in this, as most manufacturers have that one person who sours their experience.
Just try and be diplomatic and word it politely as that gets better results in the end. And send it off to Sales as well. Hopefully someone there will wake someone up in service.
ST
__________________  "We know not why he calls for us, only that when he does we must answer" - DMP 2009 "Dear Iceberg, I am sorry to hear about global warming. Karma is a bitch. Signed - Titanic" I would rather believe and find god doesn't exist than to not believe and find that he does. |