[BrianHanna]

Dear Brian,

I wanted to advise you that we've confirmed the drive is inaccessible due to the firmware issue you were discussing with Seagate Tech Support. I will be managing the case from this side so please feel free to call or email me if you have any questions or concerns.

At present the drive has been unlocked and the firmware upgraded so it is no longer susceptible to that issue. We've made a sector by sector image of your drive to one of our devices both to protect against any potential issue that could arise during return shipping (i.e., lost package) and to check the drive for any other potential issues. There were no issues found and the file system/data have been checked so this should be perfect upon return to you.

We will ship this out tomorrow via UPS Ground. You can expect arrival in 1 to 5 days. If you want us to ship UPS Next Day Air, there will be an additional cost to you of $40. The online tracking number with UPS will be posted on our case tracking portal: https://services.seagate.com/tracking.aspx.

NOTE: We will overwrite our copy of your data 14 days after having shipped your drive back so please ensure you have a proper backup in place by that time.

Let me know if there's anything else I can do to help. Otherwise take care and all the best.

Regards,

Joe




very fast and good service, ill have to make sure to write about this in the RMA post up top once i get the drive back.