Company Name: Microsoft
Product: Wireless Mouse
Warranty Period: 3 years
Date purchased: Sept. 06
Date RMAed: Feb 09
Where it was sent to: n/a
Ease of RMA: 10+
Any extra fees?: n/a
Wait time: 2 weeks
Details: Called Microsoft Canada, tech support answer in LESS THEN 1 min. Ask my name and Phone #. Product ID. Then tell him what's wrong with the mouse and what I did tried. He is very very nice and helpful, no stupid question ask. He said will send me a replacment mouse with the latest similar model since mine is EOL.
Checked instock in their warehouse. Few days later emailed me with a tracking # with details of what model is my new mouse. NO NEED to return the defective mouse. Around 2 weeks later, got a brand new wireless mouse. No custom fee problem, I guess they prepared an invoice with $0 value for RMA. Can't think of anything is bad except it takes around 2 weeks.
World class EXCELLENT service.
Satisfaction: 10+++
