Company Name: Logitech
Product: G15 2nd Gen Keyboard
Warranty Period: DOA
Date purchased: Jan 25/2009
Date RMAed: Jan 26/2009
Where it was sent to: Phoenix Arizona
Ease of RMA: 7
Any extra fees?: no
Wait time: 6 days shy of 1 month
Satisfaction: 6
Details: Took almost a month to get this DOA keyboard replaced. Took them 12 days to email me the shipping label. Then took a long time to ship all the way down to the bottom of the states.
The only thing I can say positive about the experience, is that once they shipped my keyboard out. I had it within 48 hours.
All in all. Logitech not giving me the advanced exchange option FTL!
__________________
| ASUS P8Z68-VPRO | Intel i5 2500K | 8Gb Patriot Viper Xtreme | 2x 60gb OCZ Solid 3 SSD | EVGA GTX260 Core216 |
|