Company Name: Gentek
Product: THOMSON 516 ADSL 2+ EXT ETH MDM
Warranty Period: 1 year
Date purchased: Jan 12/2009
Date RMAed: Feb 13/09
Where it was sent to: Brantford Ontario
Ease of RMA: 10
Any extra fees?: $12.00 to send with Canada Post
Wait time: 7 days, new unit sent Purolator
Satisfaction: 10
Details: New unit did not work. All correspondence handled through email. New unit recieved within one week. I am satisfied.
