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Old February 15, 2009, 08:19 PM
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chrisk chrisk is offline
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Join Date: Jul 2008
Location: GTA, Ontario
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Default Great service from Toshiba

I don't have all the details, but I just figured I would make a good post letting you guys know the great service a friend of mine is getting from Toshiba.

I recommended a Toshiba laptop to her last year, but talked her out of the extended warranty. She trusted me (told her I really liked the Toshiba's) and she listened and I also told her not to get the warranty, and she listened. The laptop had a 1 year manufacturer warranty.

Sure enough, about 6 weeks after the warranty expired the laptop is now damaged (works on battery, not on AC...most likely adapter but not sure). She called Toshiba, and without any hassle, they gave her an RMA and will fix it for her at no charge. She is pretty relieved, and so am I! She has dropped off the laptop somewhere in the Toronto area.

They could have told her to get lost but they decided to do the right thing and help her out so soon after the warranty expired.
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